Selecting The Right Person For The Right

In A True Zero-defects Approach, There Are No Unimportant Items.

If You Don't Know What The Defect Level Is, How Do You Know When To Get Mad?

If Anything Is Certain, It Is That Change Is Certain. The World We Are Planning For Today Will Not Exist In This Form Tomorrow.

Many Managers Feel, Somewhat Cynically, That People Are Being Paid To Do Their Jobs And That's That. This Attitude Reflects An Insensitivity To People That Is A Trademark Of Many Hockey-style Managers.

Quality Management Is Needed Because Nothing Is Simple Anymore, If Indeed It Ever Was.