Quality Management Is Needed Because Nothing Is

We Must Define Quality As Conformance To Specifications If We Are To Manage It.

Eliminating What Is Not Wanted Or Needed Is Profitable In Itself.

Slowness To Change Usually Means Fear Of The New.

Quality Is Such An Attractive Banner That Sometimes We Think We Can Get Away With Just Waving It, Without Doing The Hard Work Necessary To Achieve It.

Improving Quality Requires A Culture Change, Not Just A New Diet.