In A True Zero-defects Approach, There Are

When In Doubt, Delete It.

Eliminating What Is Not Wanted Or Needed Is Profitable In Itself.

Quality Management Is Needed Because Nothing Is Simple Anymore, If Indeed It Ever Was.

A Rule To Live By: I Won't Use Anything I Can't Explain In Five Minutes.

Selecting The Right Person For The Right Job Is The Largest Part Of Coaching.