If We Deliver On Time, But The

When In Doubt, Delete It.

If You Don't Know What The Defect Level Is, How Do You Know When To Get Mad?

Quality Management Is Needed Because Nothing Is Simple Anymore, If Indeed It Ever Was.

Selecting The Right Person For The Right Job Is The Largest Part Of Coaching.

People Are Conditioned To Believe That Error Is Inevitable.... However, We Do Not Accept The Same Standard When It Comes To Our Personal Life. If We Did, We Would Resign Ourselves To Being Shortchanged Now And Then When We Cash Our Paychecks. We Would Expect Hospital Nurses To Drop A Certain Percentage Of All Newborn Babies. We Would Expect To Go Home To The Wrong House Periodically. As Individuals We Do Not Tolerate These Things. Thus We Have A Double Standard, One For Ourselves, One For The Company.