When Henry Ford Said, "the Customer Can

Don't Solve Problems. Pursue Opportunities.

What The Customer Buys And Considers Value Is Never A Product. It Is Always Utility, That Is, What A Product Or A Service Does For The Customer.

What's Absolutely Unforgivable Is The Financial Benefit Top Management People Get For Laying Off People. There's No Excuse For It. No Justification. No Explanation. This Is Morally And Socially Unforgivable, And We'll Pay A Very Nasty Price.

Great Wisdom Not Applied To Action And Behavior Is Meaningless Data.

No Matter How Deeply Wedded One May Be To The Free Enterprise System (and I, For One, Am Wedded For Life), One Has To Accept The Need For Positive Government; One Has To Consider Government Action On A Sizable Scale As Desirable Rather Than As A Necessary Evil.