Treat The Customer As An Appreciating Asset.

I Don't Want An Epitaph On My Gravestone That Says, 'he Would Have Pursued Some Big Dreams In His Life, But Other People Wouldn't Let Him.

In Mckinsey's World, All Of Life Is One Of Two Things: Strategy Or Organization.

In The Great City Of San Francisco, Where I Used To Live, At 2 In The Morning Every Other Victorian House Has Somebody Who Is Writing The Great American Novel. And The City Is Not Loaded With James Joyces Or Virginia Woolfs. But Entrepreneurship Is About Distorted Views Of Reality.

The Best Leaders Are The Best Notetakers, Best Askers, And Best Learners.

If, As I Anticipate, A Wide Array Of Personal, Portable Information/communication Devices Becomes Increasingly Important And Widespread For Information-intensive Users, It Will Be A Major Challenge For Libraries To Adapt Their Content And Services To Such A Diverse Technological Environment.