There Is No One Way To Happiness.

The Best Way To Apologize Is To Let The Customer Vent First. Don't Interrupt, Just Take Notes And Make Empathetic Noises. You Can Even Tell The Customer That It Makes You Mad Too. Second, Ask The Customer What Their Speed Of Need Is. Tell Them What They Ant To Hear. That You Apologize, That You Understand How They Feel, That You Are Meeting With The Appropriate People To Get A Resolve, And That It Will Be Done In 24-hours.

Resilience Is Not What Happens To You. It’s How You React To, Respond To, And Recover From What Happens To You.

Master The Web And You Will Master Your Universe - And Your (on-line) Bank Account.

Value The Relationship More Than Making Your Quota.

Accepting Responsibility Is The Fulcrum Point For Succeeding At Anything.