The Real Mechanism For Corporate Governance Is

The Rewards System Is A Powerful Driver Of Behavior And Therefore Culture.

Quite Frankly, I Am Not Very Comfortable In Chitchat. When I Go To Board Meetings, I Arrive Two Minutes Before And Leave When It's Over. I Don't Stay For Lunch Or Go Early And Have Coffee.

The World Is Full Of Ceos That Think That Just Because They Write A Memo Or They Write A Letter Inside An Annual Report Or They Give A Little Video Speech That Gets Sent Around The Company, They Think That's What's Really Going To Affect Employees.

When I Arrived At Ibm, There Were 'team' Signs All Around. I Asked, 'how Do People Get Paid?' They Told Me, 'we Pay People Based On Individual Performance.

Everything Starts With The Customer.