Everything Starts With The Customer.

No Institution Will Go Through Fundamental Change Unless It Believes It Is In Deep Trouble And Needs To Do Something Different To Survive.

The Fundamental Issue Is: In The World Of The Internet, Is There A Place For A Packager Of Services? Does The Customer Want To Go Surf The Net And Go To Every One Of 50,000 Web Sites? Or Will People Pay A Reasonable Amount For Somebody To Go Out And Preselect And Package What They Want? My Guess Is They Will Both Coexist.

The Real Mechanism For Corporate Governance Is The Active Involvement Of The Owners.

Customer Complaints Are The Schoolbooks From Which We Learn.

A Lot Of People Saved Ibm. Yes, I Was The Leader Of That Team But I Could Never Have Done It Without A Group Of Ibmers Helping Me.