The Most Important Measures Are Both Unknown

Without Questions, There Is No Learning.

If You Do Not Know How To Ask The Right Question, You Discover Nothing.

We Should Work On Our Process, Not The Outcome Of Our Processes.

Cease Dependence On Inspection To Achieve Quality. Eliminate The Need For Inspection On A Mass Basis By Building Quality Into The Product In The First Place.

Management's Job Is To Know Which Systems Are Stable And Which Are Not.