Without Questions, There Is No Learning.

The Principles And Methods For Improvement Are The Same For Service As For Manufacturing. The Actual Application Differs, Of Course, From One Product To Another, And From One Type Of Service To Another.

People Copy Examples And Then They Wonder What Is The Trouble. They Look At Examples And Without Theory They Learn Nothing.

I Think That People Here Expect Miracles. American Management Thinks That They Can Just Copy From Japan - But They Don't Know What To Copy!

Transformation Is Not Automatic. It Must Be Learned; It Must Be Led.

When A System Is Stable, Telling The Worker About Mistakes Is Only Tampering.