Providing More Desirable Products, Services, And Customer

The Monomaniac Is Unlikely To Succeed. Most Leave Only Their Bleached Bones In The Roadless Desert. But The Rest Of Us, With Our Multiple Interests Instead Of A Single Mission, Are Certain To Fail And Have No Impact At All.

Every Enterprise Is Learning And Teaching Institution. Training And Development Must Be Built Into It On All Levels, Training And Development That Never Stop.

The Enterprise That Does Not Innovate Ages And Declines. And In A Period Of Rapid Change Such As The Present, The Decline Will Be Fast.

Making Changes To Better Appeal To Customer Is Innovation.

Adversarial Power Relationships Only Work If You Never Have To See Or Work With The Bastards Again.