Please Don’t Get Hung Up On This

Entrepreneursh Ip Is Not About Getting One Over On The Customer. It’s Not About Working On Your Own. It’s Not About Looking Out For Number One. It’s Not Necessarily About Making A Lot Of Money. It Is Absolutely Not About Letting Work Take Over Your Life. On The Contrary, It’s About Turning What Excites You In Life Into Capital, So That You Can Do More Of It And Move Forward With It.

When Employees Tell You About Their Good Ideas For The Business, Don't Limit Your Response To Asking Questions, Taking Notes And Following Up. If You Can, Ask Those People To Lead Their Projects And Take Responsibility For Them. From Those Experiences, They Will Then Have Built The Confidence To Take On More And You Can Take A Further Step Back.

Virgin, Is How Good You Are With People. If You're - If You're Good With People And You've Got - You Know, And You Really Care, Genuinely Care About People Then I'm Sure We Could Find A Job For You At Virgin. I Think, You Know, That, You Know, That The Companies That Look After Their People Are The Companies That Do Really Well. I'm Sure We'd Like A Few Other Attributes, But That Would Be The Most Important One.

To Achieve Consistently Terrific Customer Service, You Must Hire Wonderful People Who Believe In Your Company's Goals, Habitually Do Better Than The Norm And Who Will Love Their Jobs; Make Sure That Their Ideas And Opinions Are Heard And Respected; Then Give Them The Freedom To Help And Solve Problems For Your Customers. Rather Than Providing Rules Or Scripts, You Should Ask Them To Treat The Customer As They Themselves Would Like To Be Treated - Which Is Surely The Highest Standard.

Nothing Else Even Comes Close.