To Achieve Consistently Terrific Customer Service, You Must Hire Wonderful People Who Believe In Your Company's Goals, Habitually Do Better Than The Norm And Who Will Love Their Jobs; Make Sure That Their Ideas And Opinions Are Heard And Respected; Then Give Them The Freedom To Help And Solve Problems For Your Customers. Rather Than Providing Rules Or Scripts, You Should Ask Them To Treat The Customer As They Themselves Would Like To Be Treated - Which Is Surely The Highest Standard.

-Richard Branson

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To Achieve Consistently Terrific Customer Service, You

Richard Branson

To Achieve Consistently Terrific Customer Service, You Must Hire Wonderful People Who Believe In Your Company's Goals, Habitually Do Better Than The Norm And Who Will Love Their Jobs; Make Sure That Their Ideas And Opinions Are Heard And Respected; Then Give Them The Freedom To Help And Solve Problems For Your Customers. Rather Than Providing Rules Or Scripts, You Should Ask Them To Treat The Customer As They Themselves Would Like To Be Treated - Which Is Surely The Highest Standard.

Topic

Jobs

Believe

Ideas

Companies Need To Have A Lot More Flexibility With Their People... . If Somebody Wants To Golf Around The World For Two Months, Okay, Well, Maybe On An Unpaid Basis, Let Them Do It. That Sort Of Flexibility I Think Is Incredibly Important Because Most Of Our Time, We Spend At Work.

Golf

Thinking

Two