Leaders' Careers Will Usually Be Determined By

It Doesn't Matter What Product Or Service You're Offering; There Is Unlimited Ability To Improve The Quality Of Anything.

The Dumbest Mistake Is Viewing Design As Something You Do At The End Of The Process To 'tidy Up' The Mess, As Opposed To Understanding It's A 'day One' Issue And Part Of Everything.

Screw-ups Are The Mark Of Excellence.

Hire Disrespectful People.

The Manager, In Today's World, Doesn't Get Paid To Be A Steward Of Resources, A Favored Term Not So Many Years Ago. He Or She Gets Paid For One And Only One Thing: To Make Things Better (incrementally And Dramatically), To Change Things, To Act - Today.