It Isn't What You Find, It's What

It Is Not Possible To Know What You Need To Learn.

Making A Wrong Decision Is Understandable. Refusing To Search Continually For Learning Is Not.

If We Deliver On Time, But The Product Has Defects, We Have Not Delivered On Time.

Quality Is Free. It's Not A Gift, But It's Free. The 'unquality' Things Are What Cost Money.

Many Managers Feel, Somewhat Cynically, That People Are Being Paid To Do Their Jobs And That's That. This Attitude Reflects An Insensitivity To People That Is A Trademark Of Many Hockey-style Managers.