I Don't Read Many Business Books. I

Vision Is Dandy, But Sustainable Company Excellence Comes From A Huge Stable Of Able Managers.

Fact Is, The Work Place To A Great Extent Is "where We Live." We Need Star Accountants. Boffo Saleswomen. Over-the-top Creatives In Marketing And New Product Development. And So On. But, Since We're Effectively Talking About "where We Live," Good Sense And Good Business And "good" Engagement Throughout The "supply Chain," From Vendor's Vendor To Customer's Customer, We Would Benefit Mightily-including On The P & L-if We Insisted (!) On: "pleasant." "caring." "engaged."

There Is No Such Thing As A Minor Lapse Of Integrity

Leaders' Careers Will Usually Be Determined By Their Handling Of One Or Two Critical Events That No One Could Possibly Anticipate Or Plan For.

Without Exception, The Dominance And Coherence Of Culture Proved To Be An Essential Quality Of The Excellent Companies.