Feedback Is The Breakfast Of Champions.

Vision Comes Alive When Everyone Sees Where His Or Her Contribution Makes A Difference.

The Most Important Habit Is Solitude, Quiet Time. People Who Enter Their Day By Taking 45 Minutes Or An Hour For Themselves - Meditation, Prayer, Inspirational Reading, Taking A Walk - Before They Go For It In The Real World Do Best.

The Key To Successful Leadership Today Is Influence, Not Authority.

The Quality Of A Leader Is Reflected In The Standards They Set For Themselves." Ray Kroc "if Some Of Today's Leaders Don't Relearn The Value Of A Smile, They'll Be Unable To Fire Up Others' Ability To Find Real Enjoyment In Their Work.

Customer Service Should Not Be A Department, Customer Service Is Everyone's Job.