Eighty Percent Of American Managers Cannot Answer

Innovation Comes From The Producer - Not From The Customer.

Anybody Can Achieve Gains In Quality By Slowing Down Production. That Is Not What We Are Talking About.

Quality Comes Not From Inspection, But From Improvement Of The Production Process.

It Is Management's Job To Direct The Efforts Of All Components Toward The Aim Of The System. The First Step Is Clarification: Everyone In The Organization Must Understand The Aim Of The System, And How To Direct His Efforts Toward It. Everyone Must Understand The Damage And Loss To The Whole Organization From A Team That Seeks To Become A Selfish, Independent, Profit Center.

When We Cooperate, Everybody Wins.