Quality Comes Not From Inspection, But From

When A Worker Has Reached A Stable State, Further Training Will Not Help Him.

The Main Difference Between Service And Manufacturing Is The Service Department Doesn't Know That They Have A Product.

You Can Only Elevate Individual Performance By Elevating That Of The Entire System.

New Product And New Types Of Service Are Generated, Not By Asking The Consumer, But By Knowledge, Imagination, Innovation, Risk, Trial And Error On The Part Of The Producer, Backed By Enough Capital To Develop The Product Or Service And To Stay In Business During The Learn Months Of Introduction.

Knowledge Is The Key.