A Leader Knows Who Is Outside Of

It Is Wrong To Suppose That If You Can’t Measure It, You Can’t Manage It – A Costly Myth

Profit In Business Comes From Repeat Customers, Customers That Boast About Your Project Or Service, And That Bring Friends With Them.

Does Experience Help? No! Not If We Are Doing The Wrong Things.

Stamping Out Fires Is A Lot Of Fun, But It Is Only Putting Things Back The Way They Were.

The Customer Invents Nothing. New Products And New Services Come From The Producer.