What Is The Image You Have Of

Customer Satisfaction Is Worthless. Customer Loyalty Is Priceless.

Lunch Should Consist Of At Least 1/3 Relationship Building Talk. If You Don't Have Time For Business Talk, It Was A Very Successful Lunch.

Be Friendly First. Service Starts With A Friendly Person With A Friendly Smile, Who Offers Friendly Words First. How Friendly Are You?

The Best Way To Do Business With A Liar Is Confront Them With The Truth. Tell Them That You Do Business As A Partner. If Your Lying Customer Still Can't See The Light, Tell Him That You May Not Be The Best Choice For Business, And That You Think You Have Someone That Can Serve Him Better. Then, Refer Him To The Competitor That You Hate The Most.

Good Things Come To Those Who Have Patience And Take Consistent, Persistent Actions Toward What They Want.