We Must Satisfy Our Customers.

The Main Difference Between Service And Manufacturing Is The Service Department Doesn't Know That They Have A Product.

The Only Useful Function Of A Statistician Is To Make Predictions, And Thus To Provide A Basis For Action.

Each System Is Perfectly Designed To Give You Exactly What You Are Getting Today.

A System Must Be Managed. It Will Not Manage Itself.

A Committee Appointed By The President Of A Company Will Report What The President Wishes To Hear. Would They Dare Report Otherwise?.