We Also Have No Incentive Compensation Of

Focusing On The Customer Makes A Company More Resilient.

The Best Customer Service Is If The Customer Doesn't Need To Call You, Doesn't Need To Talk To You. It Just Works.

I’d Rather Interview 50 People And Not Hire Anyone Than Hire The Wrong Person.

If You're Truly Obsessed Over Customers, It'll Cover A Lot Of Errors.

The World Is Littered With Corpses That Predicted Technology In A Particular Arena Was Done. If There's Another Gigantic Step Change Out There, We Don't Yet Know What It Is.