Two Men Looked Out From Prison Bars,

Listen First. Give Your Opponents A Chance To Talk. Let Them Finish. Do Not Resist, Defend Or Debate. This Only Raises Barriers. Try To Build Bridges Of Understanding.

It Never Hurts A Fool To Appear Before An Audience, For His Capacity Is Not A Capacity For Feeling.

If We Rail And Kick Against It And Grow Bitter, We Won't Change The Inevitable; But We Will Change Ourselves. I Know. I Have Tried It. I Once Refused To Accept An Inevitable Situation With Which I Was Confronted. I Played The Fool And Railed Against It, And Rebelled. I Turned My Nights Into Hells Of Insomnia. I Brought Upon Myself Everything I Didn't Want. Finally, After A Year Of Self-torture, I Had To Accept What I Knew From The Outset I Couldn't Possible Alter.

Talk In Terms Of The Other Person's Interests.

Your Purpose Is To Make Your Audience See What You Saw, Hear What You Heard, Feel What You Felt. Relevant Detail, Couched In Concrete, Colorful Language, Is The Best Way To Recreate The Incident As It Happened And To Picture It For The Audience.