Top-down Authority Structures Turn Employees Into Bootlickers,

An Uplifting Sense Of Purpose Is More Than An Impetus For Individual Accomplishment, It Is Also A Necessary Insurance Policy Against Expediency And Impropriety.

When A Politician Bends The Truth Or A Ceo Breaks A Promise, Trust Takes A Beating.

The Real Damper On Employee Engagement Is The Soggy, Cold Blanket Of Centralized Authority. In Most Companies, Power Cascades Downwards From The Ceo. Not Only Are Employees Disenfranchised From Most Policy Decisions, They Lack Even The Power To Rebel Against Egocentric And Tyrannical Supervisors.

Truth Be Told, There Are Lots Of Companies That Provide Exemplary Phone Support. Directv, Virgin America And Apple Are A Few That Regularly Exceed My Expectations.

Influence Is Like Water. Always Flowing Somewhere.