The Worker's Effectiveness Is Determined Largely By

Brilliant Men Are Often Strikingly Ineffectual. They Fail To Realize That The Brilliant Insight Is Not By Itself Achievement. They Never Have Learned That Insights Become Effectiveness Only Through Hard Systematic Work.

If You Want It, Measure It. If You Can't Measure It, Forget It.

Teamwork Is Neither "good" Nor "desirable." It Is A Fact. Wherever People Work Together Or Play Together They Do So As A Team. Which Team To Use For What Purpose Is A Crucial, Difficult And Risky Decision That Is Even Harder To Unmake. Managements Have Yet To Learn How To Make It.

Quality In A Product Or Service Is Not What The Supplier Puts In. It Is What The Customer Gets Out And Is Willing To Pay For. A Product Is Not Quality Because It Is Hard To Make And Costs A Lot Of Money, As Manufacturers Typically Believe. This Is Incompetence. Customers Pay Only For What Is Of Use To Them And Gives Them Value. Nothing Else Constitutes Quality.

There Is An Unbroken Chain Of Opposition To The Introduction Of Economic Freedom And To The Capitalist Autonomy Of The Economic Sphere... In Every Case The Opposition Could Only Be Overcome - Peacefully Or By Force - Because Of The Promise Of Capitalism To Establish Equality... That This Promise Was An Illusion We All Know.