The Most Important Things Cannot Be Measured.

We Must Understand Variation.

Management Does Not Know What A System Is.

Now, We Learn That A System Must Have An Aim. Without An Aim, There Is No System.

When Asked What Single Event Was Most Helpful In Developing The Theory Of Relativity, Albert Einstein Replied, "figuring Out How To Think About The Problem".

Does The Customer Invent New Product Or Service? The Customer Generates Nothing. No Customer Asked For Electric Lights. There Was Gas And Gas Mantles, Which Gave Good Light.