The Most Important Single Thing Is To

Real Estate Is The Key Cost Of Physical Retailers. That's Why There's The Old Saw: Location, Location, Location.

People Loved Their Horses, Too. But You Don't Keep Riding Your Horse To Work Just Because You Love It.

I Think Technology Advanced Faster Than Anticipated. In That Whirlwind, A Lot Of Companies Didn't Survive. The Reason We Have Done Well Is Because, Even In That Whirlwind, We Kept Heads-down Focused On The Customers. All The Metrics That We Can Track About Customers Have Improved Every Year.

Strip Malls Are History.

The Death Knell For Any Enterprise Is To Glorify The Past -- No Matter How Good It Was.