Rule Books Tell People What To Do.

A Good Leader Shares Information, Even If They Don't Know The Whole Story. Without Any Information, People Create Their Own, Which Causes Fear And Paranoia.

A Team Is Not A Group Of People That Work Together. A Team Is A Group Of People That Trust Each Other.

When You Explain To People What You're Trying To Do, As Opposed To Just Making Demands Or Delegating Tasks, You Can Build Instant Trust, Even If It's Just For That Short Time You're On The Phone.

I Look For The Hotels That Have Figured Out The Comfortable Balance - A Modern Room That Is Well Designed, And Really Clean Sheets.

The Responsibility Of Leadership Is Not To Come Up With All The Ideas But To Create An Environment In Which Great Ideas Can Thrive.