Quality Is Everyone's Responsibility.

Eighty-five Percent Of The Reasons For Failure Are Deficiencies In The Systems And Process Rather Than The Employee. The Role Of Management Is To Change The Process Rather Than Badgering Individuals To Do Better.

Knowledge Needs To Be A Verb.

A Manager Of People Needs To Understand That All People Are Different. This Is Not Ranking People. He Needs To Understand That The Performance Of Anyone Is Governed Largely By The System That He Works In, The Responsibility Of Management.

We Are Here To Learn, To Make A Difference And To Have Fun.

A Man Who Knows Not His Limitations Is Of No Use To Anyone.