Quality Begins With The Intent, Which Is

A Manager Of People Needs To Understand That All People Are Different. This Is Not Ranking People. He Needs To Understand That The Performance Of Anyone Is Governed Largely By The System That He Works In, The Responsibility Of Management.

People Need To Know How Their Job Contributes.

Understanding Variation Is The Key To Success In Quality And Business.

We Are Being Ruined By The Best Efforts Of People Who Are Doing The Wrong Thing.

Any Manager Can Do Well In An Expanding Market.