People Work In The System. Management Creates

Each System Is Perfectly Designed To Give You Exactly What You Are Getting Today.

No Requirement Of Industry Is So Much Neglected As Operational Definitions.

Any Two People Have Different Ideas Of What Is Important.

We Should Work On Our Process, Not The Outcome Of Our Processes.

We Cannot Rely On Mass Inspection To Improve Quality, Though There Are Times When 100 Percent Inspection Is Necessary. As Harold S. Dodge Said Many Years Ago, 'you Cannot Inspect Quality Into A Product.' The Quality Is There Or It Isn't By The Time It's Inspected.