Organizations Exist To Serve. Period. Leaders Live

Momentum Is A Fragile Force. Its Worst Enemy: Procrastination. Its Best Friend: A Deadline (think Election Day). Implication No. 1 (and There Is No No. 2): Get To Work! Now!

Effective Listening Is A Professional Achievement-achieved Only Through Hard Work.

We Must Reject All Notions Of 'reform' That Serve Up More Of The Same: More Testing, More 'standards', More Uniformity, More Conformity, More Bureaucracy.

I Am My Clients. I Am Defined By Who I Do Business With.

The Principal Reason, Invariably, Most "successful" Giant Companies Rather Quickly Become Also-rans, Or Just Amorphous Blobs On The Competitive Landscape, Is Their Failure To Re-tool In Anything Like A Fundamental Way. In Fact, The Worse Things Get, Typically, The More They Dig In Their Heels And Defend Yesterday's Turf.