Management By Results - Like Driving A

We Must Understand Variation.

The Principles And Methods For Improvement Are The Same For Service As For Manufacturing. The Actual Application Differs, Of Course, From One Product To Another, And From One Type Of Service To Another.

To Optimize The Whole, We Must Sub-optimize The Parts

It Is Not Necessary To Change. Survival Is Not Mandatory.

You Can Only Elevate Individual Performance By Elevating That Of The Entire System.