Listen To The Customer's Complaint And Act

Happiness Is The Secret Ingredient For Successful Businesses. If You Have A Happy Company It Will Be Invincible.

Most People Assume That A Record Shop's Success Lies In Selling Records. In Fact, Virgin's Success Both In Mail Order And The Record Shops Lay In Skill At Buying Records.

Virgin Could Never Have Grown Into The Group Of More Than 200 Companies It Is Now, Were It Not For A Steady Stream Of Intrapreneurs Who Looked For And Developed Opportunities, Often Leading Efforts That Went Against The Grain.

What Can You Do To Make A Difference? And Why Should You Do It? (...) The Scale Of One's Social Investments Doesn't Matter. What Matters Is That You Operate As A Force For Good At Every Scale Available To You.

Most Skills Can Be Learned, But It Is Difficult To Train People On Their Personality.