Like Secondhand Smoke, The Leakage Of Emotions

Who Does Not Recall School At Least In Part As Endless Dreary Hours Of Boredom Punctuated By Moments Of High Anxiety?

True Compassion Means Not Only Feeling Another's Pain But Also Being Moved To Help Relieve It.

For Better Or Worse, Intelligence Can Come To Nothing When Emotions Hold Sway.

A Little Girl Who Finds A Puzzle Frustrating Might Ask Her Busy Mother (or Teacher) For Help. The Child Gets One Message If Her Mother Expresses Clear Pleasure At The Request And Quite Another If Mommy Responds With A Curt 'don't Bother Me - I've Got Important Work To Do.'

Leaders With Empathy Do More Than Sympathize With People Around Them: They Use Their Knowledge To Improve Their Companies In Subtle, But Important Ways.