If Life Was So Easy That You

I Think Values Are Really, Really Important, But I Also Think That Too Many Values Are Just Words.

Lou Gerstner Knows How To Do A Deal, And George Bush Sr., Less So.

What I'm Trying To Do Is Deliver Results, Not Promises; Results, Not Vision; Results, Not Concepts. The World Is Cynical About Ibm's Promises.

Customer Complaints Are The Schoolbooks From Which We Learn.

You Can’t Mandate [cultural Change], Can’t Engineer It. What You Can Do Is Create The Conditions For Transformation. You Can Provide Incentives. You Can Define The Marketplace Realities And Goals. But Then You Have To Trust. In Fact, In The End, Management Doesn’t Change Culture. Management Invites The Workforce Itself To Change The Culture.