I Am Not Reporting Things About People.

Zero Defects Is A Super Highway Going Down The Tube.

Management's Job Is To Know Which Systems Are Stable And Which Are Not.

The Transformation Will Come From Leadership.

A Manager Of People Needs To Understand That All People Are Different. This Is Not Ranking People. He Needs To Understand That The Performance Of Anyone Is Governed Largely By The System That He Works In, The Responsibility Of Management.

Improve Quality, You Automatically Improve Productivity.