Good Customer Service Begins At The Top.

I Never Really Felt Secure Until I Was Well Into My 30s, Because Anytime I Had Success, I Would Invest In New Projects.

I Like To Take Chances On People, And Whenever Possible, Promote From Within - It Sends A Great Message To Everyone In The Company When Someone Demonstrates A Passion For The Job And Leadership Skills At Every Step Along The Way And Is Rewarded With A Leadership Role.

In The '80's My Gut Feeling Was That Airlines Were Crap. I Hated Spending Time On Planes. I Thought We Could Create The Kind Of Airline I'd Like. So We Got A Secondhand 747 And Gave It A Go.

Starting A Business Is A Huge Amount Of Hard Work... You Had Better Enjoy It.

Travel The World And Meet People. I've Been Fortunate Enough To See So Much Of The World, And Being Able To Do So Has Brought Me So Many Wonderful Friends And Experiences. There Is No Better Way To Learn Than Exploring New Places.