Formula For Success: Under Promise And Over

Who Comes First? Don't Be Silly, Says King Hal; It's Employees. That Is - And This Dear Watson, Is Elementary - If You Genuinely Want To Put Customers First, You Must Put Employees More First.

We Cannot Innovate Without Opening The Door To Havoc.

Trust, Not Technology, Is The Issue Of The Decade.

Remember: You Are The Only Human Being In The World Who Can Help This Particular Customer At This Particular Moment In Time.

You Can't Think Your Way Out Of A Box; You've Got To Act.