Execution Excellence! (show Up On Time! Leave

If, As I Anticipate, A Wide Array Of Personal, Portable Information/communication Devices Becomes Increasingly Important And Widespread For Information-intensive Users, It Will Be A Major Challenge For Libraries To Adapt Their Content And Services To Such A Diverse Technological Environment.

Train Everyone Lavishly. You Can't Overspend On Training.

Ultimately, I Think That The Growth And Sustainability Of The E-book Movement Depends On Authors And End-users (readers).

The World Has Not Just "turned Upside Down". It Is Turning In Every Which Way At An Accelerating Pace.

Remember: You Are The Only Human Being In The World Who Can Help This Particular Customer At This Particular Moment In Time.