Empathy Requires Something Extremely Difficult: Accepting The

A Customer Is Never Out Of Warranty, Even If His Product Is.

Instead Of Wondering When Your Next Vacation Is, Maybe You Should Set Up A Life You Don't Need To Escape From.

If You Have No Wish, How Can It Possibly Come True?

Insulate Yourself... From Anonymous Angry People Expose Yourself To Art You Don't Yet Understand Precisely Measure The Results That Are Important To You Stay Blind To The Metrics That Don't Matter Fail Often Ship Lead, Don't Manage So Much Seek Out Uncomfortable Situations Make An Impact On The People Who Matter To You Be Better At Your Baseline Skills Than Anyone Else Copyedit Less, Invent More Give More Speeches Ignore Unsolicited Advice

Without A Specific Reason For The Consumer To Behave, Without A Reward Or Benefit, The Overwhelmed Consumer Will Refuse.