Emotions Are Contagious. We've All Known It

When I Went On To Write My Next Book, Working With Emotional Intelligence, I Wanted To Make A Business Case That The Best Performers Were Those People Strong In These Skills.

Teachers Need To Be Comfortable Talking About Feelings. This Is Part Of Teaching Emotional Literacy - A Set Of Skills We Can All Develop, Including The Ability To Read, Understand, And Respond Appropriately To One's Own Emotions And The Emotions Of Others.

Feelings Are Self-justifying, With A Set Of Perceptions And "proofs" All Their Own.

The Industrial Processes In Use Today Were Developed At A Time When No One Had To Consider What The Environmental Impact Was. Who Cared? But Making Ecological Concerns Matter To A Company's Bottom Line Will Help It Do The Research And Development That Will Reinvent Everything We Buy.

Emotional Self-control Is Not The Same As Overcontrol, The Stifling Of All Feeling And Spontaneity....when Such Emotional Suppression Is Chronic, It Can Impair Thinking, Hamper Intellectual Performance And Interfere With Smooth Social Interaction. By Contrast, Emotional Competence Implies We Have A Choice As To How We Express Our Feelings.