Before Something Can Become A Habit It

When You Touch - Don't Take. Touch People Only When You Are Giving Something - Reassurance, Support, Encouragement, Whatever

All Leaders Are Permanent Learners.

Your Customers Are Only Satisfied Because Their Expectations Are So Low And Because No One Else Is Doing Better. Just Having Satisfied Customers Isn't Good Enough Anymore. If You Really Want A Booming Business, You Have To Create Raving Fans.

Leadership Is About Going Somewhere. If You And Your People Don’t Know Where You Are Going, Your Leadership Doesn’t Matter.

I Never Use Notes, They Interfere With Me.