All Broken Relationships Can Be Traced Back

The Role Of The Leader Is To Foster Mutual Respect And Build A Complementary Team Where Each Strength Is Made Productive And Each Weakness Irrelevant.

Always Treat Your Employees Exactly As You Want Them To Treat Your Best Customers. You Can Buy A Person's Hand, But You Can't Buy His Heart; His Heart Is Where His Enthusiasm Is. You Can Buy His Back, But You Can't Buy His Brain. That's Where His Creativity Is. Treat Employees As Volunteers Just As You Treat Customers As Volunteers, Because That's What They Are. They Volunteer The Best Parts - Their Hearts And Minds.

People With A Scarcity Mentality Think There Is Only So Much In The World To Go Around. It's As If They See Life As A Pie. When Another Person Gets A Big Piece, Then They Get Less. Such People Are Always Trying To Get Even, To Pull Others Down To Their Level So They Can Get An Equal Or Even Bigger Piece Of The Pie.

Happen To Things, Don't Let Things Happen To You

A Cardinal Principle Of Total Quality Escapes Too Many Managers: You Cannot Continuously Improve Interdependent Systems And Processes Until You Progressively Perfect Interdependent, Interpersonal Relationships.